Your questions, our answers

Add the watch of your choice to the cart, then follow the steps through to secure payment. We accept card, PayPal and bank transfer. As each piece is one of a kind, it is removed from the shop as soon as an order is confirmed.

Yes. We sell only one example of each watch. What you see in the photo is exactly the piece you will receive, with its own patina and history.

As long as the watch has not shipped, cancellation is still possible. Contact us as soon as you can: we prepare parcels within 24 to 48h. After that, the returns procedure takes over.

Our watches are prepared and shipped from our base in Kobe within 2 to 3 working days. You receive an email with a tracking number (Japan Post, EMS or DHL) as soon as it ships.

Allow 2 to 4 days with DHL Express, 5 to 10 days with Japan Post EMS, and 7 to 30 days with Economy, depending on the destination. Times run from dispatch out of Japan.

We ship to France, Europe and the United States. For any other destination, write to us: we look at each request case by case.

Yes. All our orders leave Japan under DDU (Delivered Duty Unpaid): customs duties, import taxes and your country's VAT are payable by you. These charges are requested by the carrier before or at the time of delivery.

No. In line with international regulations, we declare the exact market value of the watch on the customs paperwork. That is also what protects your purchase in the event of a shipping dispute.

It depends on your country. In France, allow around 20% VAT on the declared value, plus any handling fee from the carrier. Our Taxes & customs page sets out worked examples by zone.

Every watch is chosen in Japan then inspected by hand: references, markings and overall appearance are visually checked before going on sale. At the slightest doubt, the piece is not offered for sale.

These are pre-owned and vintage watches: they carry the marks of time, a patina we celebrate in the wabi-sabi spirit. Every product page describes the cosmetic condition precisely, with photos. The functioning, for its part, is always tested and checked (running, accuracy, functions).

You have 14 days after delivery to start a return. Given the nature of what we do, the watch must come back to us in exactly the same cosmetic and mechanical condition. Contact us for the procedure.

If the parcel comes back to us (refusal to pay customs, unclaimed parcel, holding period exceeded), reshipping or return costs are deducted from your final refund.