From our hands to your wrist
Preparation
Final check and protective packing in Kobe, within 24–48h.
Dispatch
Handover to the carrier (EMS or DHL) + tracking email.
Customs
Customs clearance in your country — DDU model, see Taxes & customs.
Delivery
Your watch arrives at your door, ready for a new chapter.
Three zones, three speeds
The exact rate is shown automatically at checkout based on your address. Estimated times exclude customs clearance.
France
DHL Express Fast
2–4 days
39,95 €
Japan Post EMS
5–10 days
24,95 €
Japan Post Economy
7–30 days
14,95 €
Europe
DHL Express Fast
2–4 days
44,95 €
Japan Post EMS
5–10 days
29,95 €
Japan Post Economy
7–30 days
19,95 €
United States
DHL Express Fast
2–4 days
54,95 €
Japan Post EMS
5–10 days
34,95 €
Japan Post Economy
7–30 days
24,95 €
All our shipments go out under DDU: import taxes are payable by you on delivery. See Taxes & customs for worked examples by country.
European Union: since 1 July 2026, an import charge of €3 per product type may be requested on delivery, even for orders under €150. It is collected by the carrier or customs, not by Tokeiwabi.
14-day returns
You have 14 days after delivery to change your mind. The watch must come back in the same cosmetic and mechanical condition, in its original packaging.
Return postage to Japan is at the buyer's expense — we recommend tracked and insured shipping.
To exercise your right of withdrawal, write to us at contact@tokeiwabi.com quoting your order number — we'll send you the steps to follow.
Unclaimed or refused parcels
If a parcel comes back to Japan (incorrect address, refusal to pay customs, postal holding period exceeded), reshipping or return costs remain payable by the customer.
Some carriers destroy unclaimed parcels: no refund is possible in that case.
Need to change an address or cancel before dispatch?
Contact us