Legal notice
1. Site Publisher
The Tokeiwabi website (hereinafter "the Site") is published by ROUBIN Jean Paul, registered at:
Tokeiwabi
1-1 Nakaochiai 1-chome, Apt. 413-302
Suma-ku, Kobe-shi
Hyōgo Prefecture 654-0154, Japan
Email: contact@tokeiwabi.com
2. Hosting
The Site is hosted by O2Switch — 222-224 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand, France.
3. Intellectual Property
All content on the Site (text, images, photographs, logos, visual identity) is the exclusive property of Tokeiwabi, with the exception of the trademarks mentioned (in particular Seiko), which belong to their respective owners. Tokeiwabi is an independent reseller of pre-owned watches and is in no way affiliated with, authorized by, or endorsed by Seiko Watch Corporation.
Terms and conditions of sale
These terms and conditions govern all dealings between Tokeiwabi and any person making a purchase on the Site.
1. Scope and Products
Tokeiwabi sells pre-owned Seiko watches (vintage, JDM, and modern models). Being second-hand, and in keeping with the "wabi-sabi" philosophy, these watches show signs of wear, patina, or minor scratches, which are described and photographed on each product page.
Water resistance on older watches is never guaranteed, even for "Diver's" models. We strongly advise against submerging any watch without first having its water resistance tested by a watchmaker.
2. Prices and Import Duties (DDU)
Displayed prices are in euros (€), excluding shipping costs. All orders are shipped from Japan under DDU (Delivered Duty Unpaid) terms.
The price charged by Tokeiwabi does not include your country's VAT, customs duties, or any handling fees charged by the carrier. These import charges are the sole responsibility of the buyer and are payable upon import or delivery.
3. Orders and Payment
Payment is due immediately upon ordering. Secure payments are processed by our providers (Stripe, PayPal). Tokeiwabi never has access to your banking details.
4. Shipping and Delivery
Parcels are shipped via Japan Post (EMS) or DHL within 24 to 48 business hours. If your parcel is lost, damaged or delayed, write to us with your order number (and photos if the parcel is damaged): we will do our best to find the best solution for you.
If a parcel is refused by the buyer (in particular for refusal to pay customs charges), the cost of return shipping to Japan, along with any resulting import/re-import charges, will be deducted from the refund.
5. Right of Withdrawal and Returns
Although Tokeiwabi is based in Japan, we grant all our customers, regardless of country of residence, a 14-day statutory withdrawal period from receipt of the watch to change their mind, with no need to justify a reason. You then have a further 14 days to return the watch to us after notifying us of your decision.
This right applies only to an unopened parcel, returned sealed exactly as it was shipped: in that case, the return is accepted and the refund is issued in full (excluding return shipping costs and any duties already paid — see below).
Once the parcel has been opened, the sale is considered final with respect to a simple change of mind, and we do not accept returns on that basis. The exceptions to this are cases where the error is attributable to us (wrong item shipped, incorrect reference) or a lack of conformity / hidden defect, both of which remain fully covered by the statutory warranties described in Section 6.
- The watch must be returned in its original packaging, with all items originally supplied (strap, any removed links, and any accessories).
- Return shipping costs to Japan are the buyer's responsibility. As a guide, a tracked and insured shipment from France or the European Union to Japan typically costs between €40 and €80 depending on the carrier and country of origin; allow $50 to $100 from the United States. We strongly recommend using tracked, insured shipping: we cannot issue a refund for a watch that never reaches us.
- Refunds are issued no later than 14 days after we receive the returned watch (or proof that it has been shipped), using the same payment method as the original purchase.
- Import taxes and customs duties you have already paid are not reimbursed by us: any refund of these amounts is a matter for your own country's customs authority, to whom you may apply directly.
6. Statutory Warranties
All our watches are sold pre-owned. This does not in any way reduce your statutory rights: these warranties apply in full to second-hand goods.
Statutory Guarantee of Conformity — Customers Residing in the European Union
- Consumers have two years from delivery of the goods to invoke the statutory guarantee of conformity if a defect appears. Within this period, the consumer only needs to establish that the defect exists, not when it first appeared.
- Where the sales contract includes the ongoing supply of digital content or a digital service for more than two years, the statutory guarantee applies to that content or service throughout the agreed supply period. Within this period, the consumer only needs to establish that the defect exists, not when it first appeared.
- The statutory guarantee of conformity requires the seller, where applicable, to provide all updates necessary to keep the goods conforming.
- The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, at no cost and without significant inconvenience to the consumer.
- If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original warranty period.
- If the consumer requests a repair but the seller opts for a replacement instead, the statutory guarantee of conformity is renewed for a further two years from the date of replacement.
- The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund in exchange for returning the goods, where: (1) the seller refuses to repair or replace the goods; (2) the repair or replacement is not carried out within thirty days; (3) the repair or replacement causes significant inconvenience to the consumer, in particular where the consumer permanently bears the cost of collecting or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods; or (4) the non-conformity persists despite the seller's unsuccessful attempt to remedy it.
- The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is serious enough to justify an immediate price reduction or termination, without first having to request repair or replacement.
- The consumer is not entitled to terminate the contract where the lack of conformity is minor.
- Any period during which the goods are unavailable for repair or replacement suspends the remainder of the warranty period until the repaired goods are delivered back to the consumer.
- The rights described above derive from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
- A seller who, in bad faith, obstructs the exercise of the statutory guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
- Consumers also benefit from the statutory warranty against hidden (latent) defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect, and in any case no later than twenty years from delivery of the goods. This warranty entitles the consumer to a price reduction if the goods are kept, or a full refund in exchange for returning the goods.
Customers residing in another EU member state: the box above sets out French law, which forms the legal basis of our contract with you. You retain, in all circumstances, the benefit of any mandatory provisions of your own national law where these are more favorable to you (see Section 8 below).
Customers residing outside the European Union (including the United States): the statutory warranties described above derive from EU law and do not automatically apply outside the EU. We nonetheless grant you, on a contractual basis, the same 14-day withdrawal period, and we commit to taking back or refunding any watch found to have a functional defect that was not disclosed at the time of sale. Any mandatory consumer-protection rules that may apply in your state or country of residence continue to apply in full.
Explicit limitation regarding water resistance and power reserve: in accordance with Section 1 above, original water resistance and long-term battery/capacitor performance (solar and Kinetic watches) are not guaranteed on older watches. These characteristics are disclosed as such before purchase on each product page and therefore do not constitute a lack of conformity within the meaning of the above.
7. Governing Law
These Terms and Conditions, and the contractual relationship between you and Tokeiwabi, are governed by French law.
If you reside in an EU member state other than France, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your own country of residence, where these are more favorable to you (withdrawal period, statutory warranties, pre-contractual information, etc.). In short: French law forms the basis of our contract, but you always retain, at a minimum, the level of protection guaranteed by the law of your own country.
8. Dispute Resolution
In the event of a disagreement, please contact us first at contact@tokeiwabi.com: we always aim to reach an amicable solution.
9. Customers Located Outside the European Union (Including the United States)
The protective provisions of Section 7 arise specifically from EU law and do not automatically apply to customers residing outside the EU, in particular in the United States. For these customers, these Terms and Conditions remain governed by French law, and any dispute will be brought before the French courts, to the extent permitted under the law applicable in their jurisdiction of residence, and subject to any mandatory consumer-protection rules that may apply in their state.
Privacy policy
1. Collection of Personal Data
When you browse the Site or make a purchase, we collect only the data strictly necessary to process your order: first and last name, postal address, email address, and phone number (required by international carriers).
2. Use of Data
Your data is used exclusively for:
- shipping and tracking your orders;
- communicating with you about your purchase (customer service);
- sending our newsletter (only if you have explicitly opted in).
3. Sharing of Data
We never sell or rent your data. It is shared only with our logistics providers (Japan Post, DHL) and payment providers (Stripe, PayPal), solely for the purpose of fulfilling your order and meeting customs requirements.
4. Cookies and Trackers
We use cookies that are strictly necessary for the Site to function, as well as one marketing tracker that you are free to decline.
Strictly necessary cookies (no consent required — legal basis: performance of the contract / legitimate interest):
pll_language— remembers your chosen language (French / English) — 365 days;woocommerce_items_in_cart,woocommerce_cart_hash,wp_woocommerce_session_…— the contents and identifier of your shopping cart — duration of the session;- consent-record cookies (
cmplz_functional,cmplz_preferences,cmplz_statistics,cmplz_marketing,cmplz_consented_services,cmplz_policy_id,cmplz_banner-status) — remember your cookie consent choices — 365 days.
In addition, Stripe (Stripe Inc., United States) sets technical cookies at checkout that are essential to the security of your transaction and to fraud prevention; their duration is set by Stripe and varies according to their function. Stripe may process certain data outside the European Union; this transfer is governed by the European Commission's standard contractual clauses.
Marketing cookie subject to your consent:
- Pinterest (Pinterest Inc., United States) —
_pin_unauthcookie: allows us to show you relevant content and measure the performance of our posts. Legal basis: your consent, collected via our banner on your first visit to the Site. Duration: up to 365 days. Any transfer outside the European Union is governed by the standard contractual clauses.
You may change or withdraw your consent at any time via the "Manage Consent" button available at the bottom of every page.
We do not currently use any audience-measurement or visitor-statistics tools.
You have the right to lodge a complaint with the CNIL, the French data protection authority (cnil.fr).
5. Your Rights (GDPR)
Under the GDPR, you have the right to access, rectify, erase, and object to the processing of your personal data. You may exercise these rights at any time by writing to us at: contact@tokeiwabi.com.
