Best case
Before dispatch
Contact us as soon as possible. If the watch has not yet been packed and handed to the carrier, we cancel the order and issue a full refund.
We process orders within 24–48h: once the parcel has been handed to Japan Post or DHL, cancellation is no longer possible.
Right of withdrawal
After dispatch
You have 14 days after delivery to change your mind. Once your request is confirmed, you have a further 14 days to send the watch back to us in Japan.
Costs & refund
Return postage is at the buyer's expense in the case of a change of mind. We strongly recommend tracked and insured shipping.
Non-returnable
- Watch worn beyond inspection, scratched or altered after delivery.
- Case that has been opened.
- Missing accessories or original box.
For refused or unclaimed parcels, see our Shipping & returns page.
